Job Description
Roles & Responsibilities
Job title: Sales Retail / Senior Sales Retail
Reports To: Store Manager / Assistant Manager
Job Summary: We are looking for a friendly, energetic, and customer-focused Sales Associate to join our team The ideal candidate will have a passion for toys, a knack for engaging with children and parents, and the ability to drive sales while providing an exceptional shopping experience.
Key Responsibilities:
Customer Service & Sales:
Greet customers warmly and assist them in finding the perfect toys.
Provide product knowledge, including features, benefits, and age-appropriateness.
Recommend complementary products and upsell when appropriate.
Handle customer inquiries, complaints, and returns professionally.
Store Operations:
Maintain a clean, organized, and visually appealing store.
Restock shelves and ensure products are displayed attractively.
Assist in receiving, unpacking, and labeling new inventory.
Follow store policies and procedures,
Team Collaboration.
Work closely with team members to achieve sales targets.
Participate in store promotions, events, and seasonal activities.
Share customer feedback with management to improve product selection and service.
Qualifications & Skills:
Experience:
Previous retail or sales experience preferred (especially in toys, stationery, childcare, or children s products).
Skills:
Excellent communication and interpersonal skills. - Ability to engage with children and parents in a fun, patient manner.
Traits: Enthusiastic, outgoing, and passionate about toys and play. - Reliable, punctual, and able to work flexible hours (weekends/holidays).