Job Description

Job Overview:

The Learning and Development (L&D) Officer is responsible for coordinating and supporting all aspects of learning initiatives across the organization. This includes managing communication with training participants and vendors, administering the Learning Management System (LMS), maintaining training records and certificates, and assisting with the implementation of the annual L&D plan. The role plays a vital part in ensuring efficient execution of training programs and the alignment of L&D activities with business needs.

Key Functional Responsibilities:

1. Oversee training logistics including scheduling, attendance tracking, certificate distribution, and vendor communication to ensure smooth execution of programs.

2. Assist in managing training vendors, ensuring service level agreements (SLAs) are met and programs are delivered on time and within scope.

3. Perform administrative tasks within the Learning Management System, ensuring accurate training data is maintained and system consistency across business units.

4. Support and participate in conducting TNAs to identify skill gaps and learning priorities across the organization.

5. Coordinate induction programs for new employees in alignment with onboarding protocols to ensure a consistent experience.

6. Produce weekly operational training reports and compile monthly and annual reports from all business units for executive-level decision-making.

7. Contribute to the creation and communication of standard processes for vendor management, TNA, and LMS usage across all operational teams.

8. Liaise with internal stakeholders across all business groups to ensure alignment and collaboration in training initiatives.

9. Perform general administrative duties for the L&D function, including conducting research and supporting development of new training content or methods.

10. Contribute to the preparation of accurate and timely L&D reports, ensuring compliance with company policies and documentation standards.

Qualifications and Experience:

Bachelor’s degree in Human Resources, Business Administration, or related field.

2–4 years of experience in Learning & Development or HR administration.

Experience with Learning Management Systems (LMS) and TNA processes.

Skills

1. Strong coordination, communication, and organizational skills.

2. Proficient in Microsoft Office (Excel, PowerPoint, Word).

3. Detail-oriented with the ability to manage multiple priorities.

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