Job Description

We are seeking passionate and dynamic guest-focused Front Office professionals who deliver extraordinary customer service and provide creative solutions to our guests.

Responsibilities

• Elicit guest feedback and preferences, ensuring action is initiated to maximize guest satisfaction.
• Ensure maximum room revenue through up-selling within guidelines, optimizing room inventory control in high occupancy periods.
• Promote and sell companies loyalty program, Food & Beverage events/in-house facilities, and hotel/company partners.
• Ensure accounting and auditing practices align with company policies, governmental requirements, and check audits/registration cards before sending them to accounts.
• Lead and coach the team towards achieving exceptional guest service and colleague satisfaction results, applying corporate and property standards/policies.

Requirements

• Degree in hospitality field with previous Front Office experience in a hotel.
• Fluency in written/spoken English and immaculate personal presentation.
• Ability to solve problems effectively, computer literate, and knowledge of Opera.

Competencies

• Up-selling and maximizing revenue techniques.
• Service-oriented attitude, passion to exceed expectations.
• Positive, proactive, flexible, and approachable attitude.
• Adaptability, customer focus, drive for results.
  

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