Key Responsibilities:

• Give full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude and anticipate clients' needs.
• Be thorough with the application of room reservations and group reservations procedure.
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system.
• Show complete product knowledge, understand rate structure, and apply rate management.
• Ensure all administration procedures are maintained to hotel and company standards.
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities.
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and tallies with the computer and requests are confirmed correctly and within 24 hours.

Requirements:

• Must have a degree within the hospitality field and minimum two years' experiences in hotel reservations.
• Must be a computer literate and have excellent communication skills, written and oral proficiency in English.
• Additional language skills are an asset.

The ideal candidate will be an outgoing 'people person', who enjoys leading from the front and being part of a winning team. They bring along a guest and service-oriented attitude, backed up by a pro-active approach and a strong drive for results when undertaking proactive initiatives to generate additional revenue.

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