Key Responsibilities:

• Elicit guest feedback and preferences regarding hotel services and ensure action is initiated to maximize guest satisfaction
• Maximize room revenue through up-selling within stipulated guidelines, optimizing the sale of room inventory while controlling room availability in high occupancy periods
• Promote and sell companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts

Skills and Qualifications:

• Bachelor's degree in hospitality field
• Previous experience in Front Office Department within a hotel
• Fluency in both written and spoken English
• Immaculate personal presentation and problem-solving skills
• Computer literate and knowledge of Opera

Competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

We seek a positive, proactive, flexible, and approachable leader who thrives in working with a multi-cultural team and guests alike.

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