Job Description

The Operations Manager will lead the operations department, overseeing all internal and external

projects and services. You will be responsible for ensuring that operational processes are efficient and

well-documented, while also managing teams to ensure that all activities are completed on time and

within budget. The Operations Manager will report directly to the CEO and act as the client-facing

leader for operational concerns.

Key Responsibilities:

● Direct and oversee day-to-day activities of the operations department.

● Develop and implement strategies to ensure smooth project execution and operational

efficiency.

● Coordinate and manage all projects, jobs, and maintenance services.

● Review and enhance operational processes and ensure proper documentation.

● Manage operational commercials, including engineering, manpower, and outsourced

services.

● Oversee the scheduling of all operational activities and employee time tracking, ensuring

adherence to project deadlines.

● Implement and maintain KPIs for project managers and technicians, ensuring performance

meets company standards.

● Coordinate with internal teams, clients, and external partners to ensure projects are delivered

successfully.

● Manage ticketing processes via Zoho Desk, ensuring client requests and issues are handled

in a timely manner.

● Ensure all projects and tasks are properly tracked in Zoho Projects and adhere to established

protocols.

● Assist the Sales Manager in operational support during client meetings to help close deals.

Client Management & Representation:

● Serve as the main point of contact for clients regarding operational matters.

● Build and maintain strong relationships with clients to ensure satisfaction and repeat

business.

● Represent the company in a professional manner during all client interactions.

Team Leadership & Development:

● Lead, manage, and mentor the operations team, fostering a positive and collaborative

working environment.

● Conduct performance reviews and provide feedback to improve team efficiency.

● Oversee training and development initiatives to ensure team members are up-to-date with

best practices and industry standards.

Skills

● Technical Proficiency: Knowledge of AV systems, project management tools, and operational

software (e.g., Zoho Desk, Zoho Projects).

● Client-Facing Skills: Excellent communication and interpersonal skills for managing client

relationships.

● Problem-Solving Abilities: Ability to address operational challenges and implement effective

solutions.

Preferred Skills:

● Experience: Proven experience in managing operations in the audiovisual or digital signage

industry.

● AVIXA CTS/I Certification, PMP Certification Required

● Leadership Skills: Strong leadership and team management capabilities.

● Organizational Skills: Ability to manage multiple projects simultaneously with a focus on

deadlines and efficiency.

Compensation and Benefits:

We offer a competitive salary based on experience and qualifications.

Our benefits package includes health insurance, retirement plans, paid time off, performance-based

bonuses, and opportunities for professional development.

Why Join Us?

At our company, we prioritize innovation, collaboration, and a dedication to growth. Joining our team

means you'll enjoy benefits such as ongoing training, career development opportunities, and a

comprehensive benefits package. We are committed to fostering an inclusive workplace where

diversity is respected, and every team member feels empowered to thrive.

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