الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Egypt
Job Details
Experience Needed:1 To 3 YearsCareer Level:Entry Level (Junior Level / Fresh Grad)Education Level:Not SpecifiedSalary:Confidential, Medical & Social Insurance
Skills And Tools:
Job Description
We are looking for an IT Technical Support to join our team in Cairo. This role is crucial in ensuring the smooth operation of our IT systems by maintaining office computers, troubleshooting issues, and managing network and telephone systems.
As part of our growing team, you will play a key role in maintaining IT infrastructure, supporting employees with technical issues, and implementing best practices to enhance security and efficiency.
Key Responsibilities:
1- Provide technical support and troubleshooting for hardware, software, and network-related issues.
2- Set up, configure, and maintain diskless environments.
3- Install, configure, and maintain desktop computers, printers, update Linux servers and ensure optimal performance and other IT equipment for office users.
4- Maintain and improve network security through regular audits and monitoring.
5- Support employees with IT-related issues, offering guidance on best practices.
6- Administer and maintain telephone and office network systems.
7- Implement IT policies aligned with company and regulatory standards.
8- Monitor and mitigate security risks, including malware, phishing, and unauthorized access.
9- Conduct regular security audits and vulnerability assessments.
We are looking for an IT Technical Support to join our team in Cairo. This role is crucial in ensuring the smooth operation of our IT systems by maintaining office computers, troubleshooting issues, and managing network and telephone systems.
As part of our growing team, you will play a key role in maintaining IT infrastructure, supporting employees with technical issues, and implementing best practices to enhance security and efficiency.
Key Responsibilities:
1- Provide technical support and troubleshooting for hardware, software, and network-related issues.
2- Set up, configure, and maintain diskless environments.
3- Install, configure, and maintain desktop computers, printers, update Linux servers and ensure optimal performance and other IT equipment for office users.
4- Maintain and improve network security through regular audits and monitoring.
5- Support employees with IT-related issues, offering guidance on best practices.
6- Administer and maintain telephone and office network systems.
7- Implement IT policies aligned with company and regulatory standards.
8- Monitor and mitigate security risks, including malware, phishing, and unauthorized access.
9- Conduct regular security audits and vulnerability assessments.
Job Requirements
1- Excellent communication and interpersonal skills for effective user support.
2- Bachelor's degree in Computer Science, Information Technology, or a related field.
3- Experience with Operating systems (Windows, macOS, Linux) and office software (Microsoft Office Suite, Google Workspace) is a plus.
4- Strong troubleshooting and problem-solving skills.
5- Familiarity with ITIL processes, particularly Problem Management, is an advantage.
Working Conditions:
Fixed working hours: 8:30 AM – 5:00 PM (Friday and Saturday off).
1- Excellent communication and interpersonal skills for effective user support.
2- Bachelor's degree in Computer Science, Information Technology, or a related field.
3- Experience with Operating systems (Windows, macOS, Linux) and office software (Microsoft Office Suite, Google Workspace) is a plus.
4- Strong troubleshooting and problem-solving skills.
5- Familiarity with ITIL processes, particularly Problem Management, is an advantage.
Working Conditions:
Fixed working hours: 8:30 AM – 5:00 PM (Friday and Saturday off).