Responsibilities

• Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience
• Source strong candidates that align with Kotn's values and ethos and execute hiring, onboarding and training of new employees
• Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
• Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support

Desired requirements

• 4+ years experience in a similar management role at a mid-volume, customer-centric eCommerce or call center environment
• Exceptional communicator, both verbally and written
• Ability to take ownership and accountability
• Must be available to work flexible shifts, including evenings, nights, and weekends, to ensure round-the-clock coverage in alignment with Toronto EST hours

• التقديم الان