Responsibilities

• Apply design methodologies to develop services centered on customer needs.
• Lead multi-stakeholder workshops to generate innovative ideas and improve existing services.
• Design and test service prototypes directly with users to ensure relevance.
• Analyze pain points in the customer journey and redesign processes to enhance satisfaction.
• Prepare and document service scenarios and value blueprints.
• Coordinate with technical teams to ensure effective and scalable implementation.
• Integrate behavioral principles to encourage positive service interactions.
• Measure and analyze improvement impact using KPIs and continuous user feedback.
  

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