Description

We are currently seeking passionate and dynamic guest-focused revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Manager, you are responsible for managing the Reservations Department and promoting a helpful and professional image to our guests. Your key responsibilities include:

• Giving full cooperation to customers requiring assistance with a prompt, caring, and helpful attitude, and anticipating their needs.
• Being thorough with the application of room reservations and group reservations procedure.
• Maintaining an awareness of guest profiles through the Opera system.
• Showcasing complete product knowledge, understanding rate structures, and applying rate management.
• Ensuring all administration procedures are maintained to hotel and company standards.
• Positively contributing to all sales activities within the hotel and maximizing sales opportunities.
• Answering incoming calls according to Rotana standards, inputting information received by fax, and confirming requests correctly and within 24 hours.

Skills

Education, Qualifications & Experiences

You should have a degree in the hospitality field and a minimum of two years' experience in hotel reservations. You must be computer-literate and have excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be an outgoing 'people person,' who enjoys leading from the front and being part of a winning team. They bring a guest- and service-oriented attitude, backed up by a proactive approach and a strong drive for results when undertaking proactive initiatives to generate additional revenue. The following competencies are also essential

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