Key Responsibilities:

• Actively solicit guest feedback and preferences to maximize satisfaction
• Optimize room revenue through up-selling within guidelines
• Promote loyalty programs, Food & Beverage events, and hotel partners
• Ensure accurate accounting practices and audits
• Lead and coach the team to achieve highest levels of guest service and colleague satisfaction

Skills and Qualifications:

• Degree in Hospitality with previous Front Office experience
• Fluent written and spoken English
• Impeccable personal presentation and problem-solving skills
• Computer literate with knowledge of Opera

Knowledge and Competencies:

• Up-selling and revenue maximization techniques
• Service-oriented mindset and passion to exceed expectations
• Positive, proactive, flexible, and approachable attitude
• Ability to work under pressure and lead a multi-cultural team
  

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