Job Description

• Facilitate effective communication and coordination between the customer service department and other internal departments.
• Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
• Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
• Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
• Report any issues that may impact the company or its customers to the Reporting Manager promptly.
• Ensure compliance with all company policies and procedures.
• Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
• Contribute actively to the efficient and professional operation of the organization.

Skills

• Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
• Strong analytical, interpersonal, organizational, and communication skills.
• Solid understanding of administrative work and general office operations.
• Awareness of compliance standards relevant to a customer service team.
• Minimum of 1 year of experience in a customer service role.
• Ability to perform effectively under pressure.

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