IT Technical Support at CLS Learning Solutions – Nasr City, Cairo

IT Technical Support at CLS Learning Solutions – Nasr City, Cairo
نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Egypt

Job Details

Experience Needed:3 To 5 Years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor's Degree
Gender:Male
Salary:Confidential

Skills And Tools:

Job Description

  • Installs and configures computer workstations for specialized classroom use. Connects workstations to servers and participates with others to connect with networks
  • Installs, configures, and maintainsspecialized software that supports a variety of technical courses
  • Responds to, and resolves user ‘help desk’ calls. Documents calls, completes work and/or forwardto other information technology staff.
  • Provides basic troubleshooting of user problemswith common desktopsoftware, accessing databases, network and networked equipment, and e-mail.
  • Monitors status of e-mail and other messagingsystems, file servers,and network equipmentto ensure constantavailability. Takes corrective actions and notifiesother staff of unresolved problems.
  • Participates in installation and configuration of networked computerusers, e.g., computers, printers, modems, peripheral communications equipment, and software.
  • Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
  • Participates in troubleshooting to resolve network hardware and operations problems, including but not limited to connectivity, internetaccess, electronic mail and file servers.
  • Updates existing securitysoftware on networksand workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
  • Implements protocols and procedural controls for operation of the network systems.

Job Requirements

  • Has a suitable bachelor degree (preferred computer science)
  • Must be Male.
  • The experience of about 3 years in a similar position
  • Certified in one or more of the followings: (MCSA – MCSE – CISCO – Information Security)
  • Good communication skills
  • Patient and intelligent to solve problems
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