e are seeking a highly motivated and experienced Customer Service Manager to join our real estate development company. The successful candidate will be responsible for leading the customer service team, developing client relationship strategies, and ensuring a superior customer experience throughout the property purchase and after-sales journey.

Key responsibilities include:

Managing the customer service department and supervising staff performance.

Developing and implementing customer service policies and standards.

Handling escalated client complaints and resolving issues effectively.

Coordinating with sales, marketing, and operations teams to ensure client satisfaction.

Monitoring customer feedback and preparing regular reports for management.

Training and coaching customer service representatives to improve efficiency.

Building and maintaining strong, long-term relationships with clients.

Job Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field.

5–10 years of experience in customer service, with at least 5 years in a managerial role.

Previous experience in the real estate sector is a must

Excellent leadership and team management skills.

Strong communication, problem-solving, and conflict-resolution abilities.

Proficiency in English (spoken and written).

Proficient in Microsoft Office and CRM systems.

Ability to work under pressure and handle multiple tasks.

Presentable and professional appearance.

Benefits

Competitive salary package.

Health and social insuranc

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