Job summary

At Kotn, we're reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal.

Responsibilities

• Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience
• Source strong candidates that align with Kotn's values and ethos and execute hiring, onboarding and training of new employees
• Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
• Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support

Desired requirements

• 4+ years experience in a similar management role at a mid-volume, customer-centric eCommerce or call center environment
• Exceptional communicator, both verbally and written
• Ability to take ownership and accountability
• Must be available to work flexible shifts, including evenings, nights, and weekends, to ensure round-the-clock coverage in alignment with Toronto EST hours
  

• التقديم الان