Job Description:

• Collaborate with clients to gather requirements, design custom collaboration solutions, and create detailed implementation plans.
• Manage, Configure, and troubleshoot all unified VOIP communication systems and Collaboration, including IP telephony, Voice mail, IM Messaging, Video Conferencing, and Contact Center.
• Integrate collaboration platforms with existing infrastructure
• Coordinate with the vendor according to the Service Contacts agreements.
• Manage and configure collaboration endpoints and systems
• identifying, investigating, and resolving technical incidents and problems related to Collaboration systems
• Manage, configure, and troubleshoot Video Conference systems and Endpoints
• Troubleshoot highly complex data, voice, or video networks and hardware problems, and escalate to the Vendor if needed.
• Perform testing and validation of the deployed solutions, ensuring optimal performance. Troubleshoot issues related to voice, video, and messaging services.
• Designs, builds, configures, installs, monitors, and supports all VOIP and collaboration systems.
• Ability to engage in creating backup strategies for the data and recovery plan, and Collaboration solutions.
• Prepare comprehensive documentation for the implemented solutions, including system configurations, user guides, and troubleshooting procedures.
• Report and log the incidents and service activation.

Job Requirements:

• 3+ years of experience in implementing and supporting Cisco Collaboration solutions.
• Proven experience with CUCM, UCCX/UCCE, Unity Connection, Webex, Expressway, CMS, and voice/video gateways.
• Perform implementation, configuration, and support of Cisco Collaboration solutions, including CUCM (Cisco Unified Communications Manager), CUC, UCCX/UCCE, Cisco Meeting Server (CMS), Webex, TelePresence, and Voice Gateways.
• Troubleshoot and resolve complex voice, video, and contact Center issues.
• Ensure high availability and optimal performance of collaboration systems.
• Provide proactive guidance and recommendations to optimize the customer's collaboration environment.
• Perform system health checks, patching, and upgrades to ensure stability and reliability.
• Maintain up-to-date documentation, including configurations, diagrams, and troubleshooting guides.
  

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