نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : Not mentioned
المكان : Egypt
الخبرة : 3-5 سنة
الراتب : Not mentioned
المكان : Egypt
Job Details
Experience Needed:More Than 3 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:ConfidentialJob Categories:
Experience Needed:More Than 3 Years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor's Degree
Salary:Confidential
Job Categories:
Skills And Tools:
Job Description
Position Summary
The Account Manager will be responsible for managing and nurturing relationships with dental professionals and clinics, ensuring seamless service delivery and a positive customer experience. This role requires proactive communication, case management, and coordination with internal teams to meet client needs, resolve issues, and ensure customer satisfaction.
Key Responsibilities
- Act as the primary point of contact for assigned dental accounts, managing communications via phone, email, and other platforms.
- Oversee the entire lifecycle of client cases, from submission to delivery, ensuring accuracy and timely completion.
- Handle client inquiries, complaints, and special requests with professionalism and urgency.
- Coordinate with internal teams (Sales, Operations, Technical, Logistics) to resolve issues and meet service deadlines.
- Follow up with clients on ongoing and completed cases to ensure satisfaction and identify upselling opportunities.
- Maintain accurate and updated records in the CRM system, including call notes, case statuses, and customer preferences.
- Monitor and track case progress, proactively updating clients on status changes or delays.
- Support onboarding of new dental accounts, including training on systems, services, and processes.
- Conduct regular courtesy and relationship calls to ensure continuous engagement and loyalty.
- Assist in managing escalations and providing solutions aligned with company policies and client expectations.
Position Summary
The Account Manager will be responsible for managing and nurturing relationships with dental professionals and clinics, ensuring seamless service delivery and a positive customer experience. This role requires proactive communication, case management, and coordination with internal teams to meet client needs, resolve issues, and ensure customer satisfaction.
Key Responsibilities
- Act as the primary point of contact for assigned dental accounts, managing communications via phone, email, and other platforms.
- Oversee the entire lifecycle of client cases, from submission to delivery, ensuring accuracy and timely completion.
- Handle client inquiries, complaints, and special requests with professionalism and urgency.
- Coordinate with internal teams (Sales, Operations, Technical, Logistics) to resolve issues and meet service deadlines.
- Follow up with clients on ongoing and completed cases to ensure satisfaction and identify upselling opportunities.
- Maintain accurate and updated records in the CRM system, including call notes, case statuses, and customer preferences.
- Monitor and track case progress, proactively updating clients on status changes or delays.
- Support onboarding of new dental accounts, including training on systems, services, and processes.
- Conduct regular courtesy and relationship calls to ensure continuous engagement and loyalty.
- Assist in managing escalations and providing solutions aligned with company policies and client expectations.
Job Requirements
JOB REQUIREMENTS:
- Fluent in English with excellent verbal and written communication skills
- 3 years proven customer service experience or related field
- Strong problem-solving and decision-making skill
- Ability to multitask, prioritize, and manage time effectively
- Proficient with MS Office, internet browsing, and typing
JOB REQUIREMENTS:
- Fluent in English with excellent verbal and written communication skills
- 3 years proven customer service experience or related field
- Strong problem-solving and decision-making skill
- Ability to multitask, prioritize, and manage time effectively
- Proficient with MS Office, internet browsing, and typing