Job summary

We are seeking a proactive and experienced Technical Application Support Manager to oversee the day-to-day support and maintenance of business-critical software applications.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in application support, including 3+ years in a leadership or managerial role.

Responsibilities

• Lead and manage the application support team, providing guidance, mentoring, and performance reviews.
• Implement and maintain best practices for incident, problem, and change management (e.g., ITIL framework).
• Develop and monitor key performance indicators (KPIs) for application support services.

Skills

• Strong understanding of Business Process Automation tools (mainly Pega)
• Experience with databases (e.g., SQL Server, Oracle), middleware, and cloud-based applications.

Desired requirements

• ITIL certification (Foundation or higher).
• Experience in DevOps or Agile environments.
  

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