Job Description:

• Evaluate, monitor, and assess third parties/vendors' services to ensure that standards as per SLAs are met, schedules are intact, and the shopping center of responsibility meets agreed-upon standards.
• In conjunction with the Facility Management department conducts periodic inspections of all tenancies in accordance with the Shopping Centers' policies.
• Generate and maintain an up-to-date daily report of all operational issues and summarize unresolved matters and high priorities to the Operations Manager.
• Communicate tenant complaints to the Operations Manager and follow up to resolve raised issues.
• Support the security department to ensure the shopping center and the car park traffic is managed in a manner that doesn't conflict with clients' shopping experiences.
• In collaboration with the HSE Team, ensure that all safety standards are met, including store inspections, and that required HSE training for staff and tenants is in place.
• Support Marketing and Customer Services in facilitating events and promotions.
• Supervise all events and seasonal celebrations held at the mall.
• Addressing shops with the violations required to be removed and follow up till raised violations are resolved.

Qualifications:

• BA in Business Administration, Management, or any related field.
• 3 to 5 years of experience as a Duty Manager in the Retail industry is a must.
• Strong communication and leadership skills.
• Willingness to work from alternate locations when needed.
• Ability to work comfortably in a fast-paced environment.
• Commitment to excellent customer service.

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