Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

Learn more about us

Our client operates a platform that unifies and automates IT workflows, combined with on-demand expert support, giving users visibility, security, and peace of mind.

If you are fluent in German (C1/C2) and have a passion for providing exceptional customer support, this could be the perfect opportunity for you. We’re looking for proactive, customer-focused professionals ready to make an impact.

🔑 What You’ll Do

• Be the first point of contact for customers, take calls and tickets, and prioritize them independently
• Solve underlying problems
• Forward complex issues to the internal experts
• Ensure that problems are resolved quickly and in a customer-friendly manner
• Maintain accurate tracking of customer interactions and issues in our ticket system
• Provide excellent customer service and show empathy in supporting customers
• Deliver a consistently exceptional customer experience, while meeting and exceeding strict performance KPIs (e.g., call-handling time, email/chat response rates, CSAT, and QA quotas).
• Work closely with other departments to escalate and resolve complex customer issues effectively.
• Uphold a high-performance workplace culture by collaborating with peers and contributing to a supportive, team-oriented environment.

💡 What We’re Looking For

• IT specialist for system administration, or have already gained professional experience as an IT support employee
• English and German at C1 level
• One who is interested in self-development and collaborative growth, we will support your professional and personal development with paid certifications through our organization
• Strong service mindset, and customer-centered, independent, and solution-oriented work is important to you
• Hands-on mentality
• Someone seeking to join a company that values participation and encourages initiative

💻 Technical Requirements

• Internet Speed of 50-55 Mbps / Upload Speed - 50-55 Mbps
• System: Windows 10 or more. 32 -bit Operation system.
• Laptop (Bring You Own Device ) No Chromebook, Linux OS, or Desktop) 8GB RAM or more
• Processors - Intel Core i5 or up.
• Wired headset
• Quiet working environment

✨Why Join Us?

• Collaborate with a global team and work with leading brands in the industry.
• Be part of a fast-growing company committed to professional growth and career development.
• Enjoy a dynamic, inclusive, and supportive work environment where team culture is a top priority.

⚠️ Important notes:

• This role is only open to applicants from Egypt
• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com.

If this sounds like you (or someone you know), click the application link above and apply today! 🚀

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