Lemon Spaces is hiring Guest Service Agent.

· Uphold Lemon Spaces standards and accommodate the requests and needs of all guests.

• Implement all the reservations for the guests and ensure implementing Lemon Spaces’ policies in coordination with any related department to ensure giving the guest a flawless experience.
• Welcome the guests warmly and ensure they are all recognized and maintain eye contact in accordance with the Brand service and the goals of Lemon Spaces.
• Receive the reservation requests, ensure that the customers signed – approved on the policies to confirm the reservation request.
• Perform all the check-in and the checkout using the brand service standard of Lemon Spaces providing the guest a flawless experience.
• Verify guests' payment methods during check-in to ensure fulfilling all the needed data as per Lemon Spaces’ policy.
• Deal with all guest requests promptly, taking personal responsibility to ensure guest’s satisfaction.
• Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIPs.
• Be aware of facilities and points of interest within the area and surrounding areas to assist with any guest inquiries.
• Assign rooms to guests and inform them of any specials offered by the hotel.
• Accept reservations and enter these into the system to maintain the units’ inventory.
• Convey information and messages to appropriate personnel in a timely and efficient manner.
• Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.
• Handle the guest checkout process, ensuring billing processes and manual postings conducted in accordance with Lemon Spaces’ standards.
• Receive the complaints from the guests to send them to the concerned parties and follow up on the replies to share them with the guest.
• Act as intermediary between guests and external service providers to deliver the required service to the guest.
• Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information passed on clearly.
• Send periodic or immediate reports to the direct manager regarding any emergency, security, or health & safety matter.
• Maintain cash flow (ex: payments from the guests, petite cash (عهدة) and accurately handle money.

Requirements:

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• BACHELOR’S DEGREE IN ANY RELATED FIELD (Tourism – Hospitality) IS PREFFERD
• Excellent - Fluent English level
• 1-3 years of experience is preferred
• Computer Skills: MOS , PMS
• Excellent communication skills
  

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