Company Description

Stella Stays is a prop-tech start-up established in 2019 with a mission to reinvent rental globally and create the future of living. We offer beautifully designed, tech-enabled residences, and a seamless digital guest experience. Present and rapidly growing in major cities across MENA, Europe, and North America, our proprietary technology enhances real estate supply growth, interior design, pricing, bookings, guest service, and property management. Stella Stays has won several prestigious awards, including the 2023 Entrepreneur.com E-Business Awards for “The Most Innovative E-Solution of The Year” and the 2021 Stevie Awards for “Most Innovative Tech Start-up of The Year.”

Role Description

This is a full-time hybrid role for a Guest Experience Specialist based in Cairo, Egypt, with some work-from-home options. The Guest Experience Specialist will be responsible for managing guest communications, resolving issues, ensuring an exceptional guest experience, coordinating with the operations team, and providing support for bookings and inquiries. The specialist will also handle feedback and strive to improve guest satisfaction continuously.

Qualifications

• Excellent communication and interpersonal skills
• Experience in customer service, hospitality, or related fields
• Problem-solving and conflict resolution skills
• Ability to work independently and in a team-oriented environment
• Experience with booking systems and property management software is an advantage
• Proficiency in English and Arabic is preferred
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field

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