Responsibilities:

• Serve as the main technical contact for customer-related issues, providing fast and effective support for any quality or performance concerns.
• Understand customer-specific requirements and applications (automotive, architectural, mirror, solar) and ensure products are aligned to meet or exceed expectations.
• Lead technical investigations for customer complaints or claims; perform root cause analysis and develop robust corrective and preventive actions.
• Proactively work with customers to provide technical advice, product application support, and solutions to enhance product performance and reliability.
• Support customer audits, technical reviews, and site visits by presenting technical data, answering enquiries, and demonstrating robust process control.
• Actively monitor customer feedback, complaints, and satisfaction metrics to drive continuous product and service improvements.
• Support the launch of new products or specifications by providing customers with technical validation, application testing, and product performance data.
• Collaborate with production and quality teams to ensure that the float glass produced meets customer-specific standards, focusing on optical quality, thickness control, flatness, and surface properties.
• Partner with customers on trials, product qualifications, and application development projects, ensuring successful outcomes and adoption.
• Maintain deep technical knowledge of float glass processes, inspection systems, and customer applications to better support and advise customers.
• Work closely with suppliers (materials, equipment) when needed to address technical issues that could impact customer satisfaction.
• Develop and maintain technical documentation related to customer support (technical bulletins, guidelines, troubleshooting manuals).
• Drive internal awareness of customer requirements and voice-of-customer (VOC) insights to continuously improve operations and services.
• Ensure that all activities related to customer support and product quality comply with ISO 9001, IATF 16949, and relevant regulatory standards.

Required Qualifications:

• Bachelor’s degree in mechanical engineering,
• 3+ years of technical experience in the float glass or glass manufacturing industry.
• In-depth knowledge of float glass production processes, common defects, and corrective actions.
• Strong understanding of ISO 9001, IATF 16949 standards, and customer-specific requirements.
• Skilled in root cause analysis techniques (8D, 5 Whys, Fishbone Diagram) and quality problem-solving methodologies.
• Proficient with statistical quality control tools (SPC, MSA, FMEA, control plans, PPAP).
• Strong communication skills to interface effectively with production teams, management, and customers.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

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