Job Details

Experience Needed:1 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential

Job Categories:

• Installation/Maintenance/Repair
• IT/Software Development
• Engineering - Telecom/Technology

Skills And Tools:

Information Technology (IT)CCNATechnical Support

Job Description

• Install and configure computer equipment, peripherals, and networks for both office setups and individual workstations.
• Provide support for printing, scanning, and copier services, including basic end-user training.
• Offer technical support for user devices (PCs, tablets, mobile phones) and resolve day-to-day IT issues.
• Handle incoming user calls and inquiries, ensuring resolution within agreed SLAs.
• Escalate complex issues to vendors and follow up until closure.
• Maintain accurate reporting of user requests, incidents, and solutions for IT management.
• Propose improvements or enhancements to boost user productivity and IT efficiency.
• Provide on-call support outside working hours as per SLA requirements.
• Manage and track all IT assets to ensure proper utilization and accountability.
• Deploy, configure, and support infrastructure and standard applications such as Windows OS, drivers, Outlook, antivirus software, Office applications, and Autodesk.

Job Requirements

• Bachelor's degree in Communication Engineering, Computer Science, or a related field.
• 1–3 years of experience in IT technical support.
• Demonstrated experience with ticketing systems and proficiency in Microsoft Office applications.
• Strong problem-solving and communication skills with a customer-service mindset.
• Certifications such as CCNA or MCSA are highly desirable.
• Preferred knowledge of virtualization, SAN storage, Office 365, and endpoint management.

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