Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential, Unlimited Commissions

Job Categories:

• Customer Service/Support
• Human Resources
• Training/Instructor

Skills And Tools:

Training DeliveryInstructional DesignNeeds AssessmentPresentation SkillsCommunicationOrganizational SkillsE-learning DevelopmentProject ManagementAnalytical ThinkingCollaboration

Job Description

• Conduct onboarding, technical, product knowledge, and soft skills training for new hires and existing employees.
• Facilitate both classroom and virtual training sessions tailored to telecom operations and customer service needs.
• Develop training materials, manuals, and e-learning modules aligned with business goals and telecom industry requirements

Job Requirements

• Bachelor's degree in Telecommunications, Business, Education, or related field.
• Proven experience as a Trainer, preferably in the telecom or contact center industry.
• Strong knowledge of telecom products, services, and customer service standards.
• Excellent facilitation, presentation, and communication skills
• Ability to engage learners of different levels and backgrounds.

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