Job Details

Experience Needed:More Than 2 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Call CenterOutbound CallsCustomer ServiceCustomer SupportCustomer CareCRM

Job Description

• Manage incoming calls: Handle customer inquiries and complaints professionally and provide timely responses.
• Make outgoing calls: Follow up with customers, conduct surveys, or update information when needed.
• Operate call center systems: Use CRM platforms and call center tools efficiently.
• Stay updated on products and services.
• Record call details, follow up on unresolved issues, and submit periodic reports to the supervisor.
• Achieve set performance targets (e.g., number of calls, customer satisfaction rate).
• Maintain strict data confidentiality in line with company policies.

Job Requirements

• High school diploma or higher (diploma/degree preferred).
• Previous experience in a call center is an advantage.
• Experience with CRM systems is preferred.
• Strong computer skills (MS Office and related tools).
• Strong problem-solving and interpersonal skills.

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