Company Description

LEO Trading Agency is an LLC specialized in trading agencies and operating franchise models. LEO has been a partner of Vodafone since July 2012 and owns and operates 31 Vodafone express stores across Egypt. The company is involved in import, export, and outsourcing recruitment solutions, offering a wide range of opportunities and services.

Role Description

This is a full-time hybrid role for an English Customer Service Agent based in Cairo, Egypt. The role involves providing customer service, support, and satisfaction to enhance the overall customer experience. Daily tasks include addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. Some work from home is acceptable as part of the hybrid model.

Qualifications

• Experience in Customer Service, Customer Service Representatives, and Customer Support
• Ability to ensure Customer Satisfaction and provide a positive Customer Experience
• Excellent communication and interpersonal skills
• Fluency in English is a Must
• Strong problem-solving skills and the ability to handle difficult situations
• Ability to work independently and in a team environment
• Familiarity with the telecommunications industry is a plus
• Bachelor's degree in a related field is preferred
  

What we offer

للتقديم الان

• It's a Hybrid Module
• Rotational Shifts
• No overnight shifts
• Transportation provided
• Equipment and Connectivity allowance
• Social and medical insurance
• Attractive Salary+ kpis