French Customer Service Representative

Role: Customer Service Representative

Location: Maadi Technology Park, Cairo, Egypt

Employment Type: Full-time

Work Type: On-site – Rotational Shifts

Key Responsibilities:

• Serve as the first point of contact for customers through various communication channels.
• Deliver an exceptional customer experience by addressing inquiries with empathy, accuracy, and professionalism.
• Leverage in-depth product and service knowledge to consult with customers and offer effective solutions.
• Conduct thorough research and follow-up to ensure timely resolution of customer issues.

Qualifications and Requirements:

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• Fluency in French & English – both verbal and written communication.
• A minimum of 6 months of experience in customer service (call center experience preferred).
• Bachelor's degree required – graduates only.
• Strong problem-solving abilities with a customer-first mindset.
• Egyptian nationals only.

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