Job Details

Experience Needed:More Than 3 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• IT/Software Development
• Engineering - Telecom/Technology

Skills And Tools:

computerComputer ScienceInformation Technology (IT)Help deskITTechnical SupporttechnicalComputer Systems

Job Description

Responsible for 

• troubleshoot, diagnose and resolve technical hardware and/or software issues (Windows, Office, browsers, Printers, utilities, Cameras, POS, Fingerprint etc.).
• providing technical support and troubleshooting assistance to end-users.
• Maintaining computer systems and networks
• Responsible for installation & configuration of a company’s hardware operating systems and applications.
• maintening and monitoring of computer networks and systems.
• Repairing and replacing equipment as necessary.
• Research and identify solutions to software and hardware issues.

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Understanding of virtualization technology.
• CCNA certification is a preferred.
• 3 years’ experience

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