Job Summary:

We are seeking a dynamic Scheduling & Operations Coordinator to lead the scheduling and customer support department. In this role, you will be responsible for creating and maintaining employee schedules, ensuring adequate staffing, resolving scheduling conflicts, and managing customer inquiries and support. Your role is crucial to ensuring smooth operations and excellent service delivery. To be successful in this role, you should have excellent organizational and communication skills, be able to work well under pressure, and have a strong attention to detail. You should also be familiar with scheduling software and have experience working in a fast-paced office environment.

Responsibilities:

• Oversee the scheduling and rostering functions of the company.
• Monitor employee attendance and manage time-off requests.
• Ensure employee records are accurate and up-to-date.
• Generate weekly and monthly reports on staffing and scheduling.
• Ensure high levels of customer satisfaction through efficient and empathetic communication.
• Coordinate with other departments to address customer concerns and improve service delivery.

Requirements:

• Minimum of 2 years experience in a scheduling/rostering HR role.
• Strong organisational and communication skills.
• Fluency in English is a must.
• Experience with scheduling.
• Proven experience in customer support or customer service roles.
• Ability to handle customer complaints and provide effective solutions.

All applications will be treated in the strictest confidence.

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