Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Duties and Responsibilities:

Perform application installations, upgrades, and product maintenance for existing customers.

Troubleshoot application upgrade issues, problem analysis, diagnosis and remediation including critical events.

Create and maintain upgrade-documentation and processes.

Build strong positive relationships with the customer and project team members.

Planning, prioritizing, and executing assignments within deadlines.

Coordinates and drives compliance with change control policies and processes.

Knowledge, Skills and Abilities

The following skills or knowledge are beneficial to the success of this role:

Strong Knowledge and experience with Windows operating systems and SQL Server (including Windows / SQL permissions, Windows Clustering, SQL Server AlwaysOn, and SQL code / queries).

Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.

Excellent communication skills.

Strong problem solving skills.

Well organized, detail oriented, self starter, able to work independently.

Working knowledge of VMWare and Active Directory.

Must demonstrate the ability to learn and communicate new technologies.

Knowledge of the software and hardware implementation methodology.

Ability to identify best solutions to discovered problems or deficiencies

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