Company:

We are a dynamic home decor brand committed to creating elegant and innovative products that elevate everyday living spaces. Our passion for design excellence and commitment to quality craftsmanship define our brand's essence.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with order tracking, returns, replacements, and product-related questions.
• Troubleshoot issues and provide effective solutions, escalating complex cases when needed.
• Work closely with our warehouse, supply chain, and sales teams to ensure accurate and efficient customer communication.
• Document customer interactions and maintain accurate records in our systems.
• Proactively identify recurring issues and suggest process improvements.
• Represent the Ozarke brand with a friendly, patient, and problem-solving mindset.

Requirements

• 2+ year of experience in customer support, preferably in e-commerce or retail.
• Strong English written and verbal communication skills.
• Comfortable working with customer support tools (e.g., Zendesk, Kustomer, Freshdesk, or similar).
• Basic knowledge of Shopify or other e-commerce platforms is a plus
• Ability to multitask and manage priorities in a fast-paced environment.
• Empathy, patience, and a customer-first mindset.

Compensation

• Pay: $500-700
  

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