نوع العمل : عمل كلى
الخبرة : 5-8 سنة
الراتب : NOT MENTIONED
المكان : EGYPT
الخبرة : 5-8 سنة
الراتب : NOT MENTIONED
المكان : EGYPT
Job Details
Experience Needed:5 to 7 years
Career Level:Experienced (Non-Manager)
Education Level:Not Specified
Salary:Confidential
Skills And Tools:
Job Description
- Supervise and lead the daily operations of the call center section to ensure efficient and effective service delivery.
- Monitor team performance, set clear objectives, and provide regular feedback and coaching to staff.
- Develop and implement call center policies, procedures, and best practices to optimize workflow and customer satisfaction.
- Analyze call center metrics and prepare reports to identify trends, areas for improvement, and training needs.
- Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.
- Coordinate with other departments to streamline communication and enhance service delivery.
- Conduct regular team meetings to communicate updates, share best practices, and foster a positive work environment.
- Ensure compliance with company standards, regulatory requirements, and quality assurance protocols.
- Participate in the recruitment, onboarding, and training of new call center staff.
- Drive continuous improvement initiatives to enhance call center efficiency and customer experience.
Job Requirements
- Bachelor's degree
- 5- 7 years of experience
- at least 2 years in a supervisory level
- COPC is a plus