نوع العمل : عمل كلى
الخبرة : 5-8 سنة
الراتب : 15000 to 20000 EGP Per Month
المكان : customer, service, manager, CRM, leadership, strategy, KPI, team, support, experience
الخبرة : 5-8 سنة
الراتب : 15000 to 20000 EGP Per Month
المكان : customer, service, manager, CRM, leadership, strategy, KPI, team, support, experience
Job Details
Experience Needed:More than 5 years
Career Level:Manager
Education Level:Bachelor's Degree
Salary:15000 to 20000 EGP Per Month
Job Categories:
Skills And Tools:
Job Description
- Develop and implement customer service strategies to enhance client satisfaction and loyalty.
- Lead, mentor, and manage the customer service team to achieve performance targets and deliver exceptional service.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer service operations.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure seamless service delivery.
- Analyze customer feedback and trends to identify opportunities for process improvements.
- Oversee the recruitment, training, and professional development of customer service staff.
- Create and maintain policies and procedures that align with industry best practices.
- Manage departmental budgets and allocate resources efficiently.
- Prepare and present regular reports on customer service performance to senior management.
- Drive initiatives to enhance the overall customer experience and foster a customer-centric culture.
Job Requirements
- Minimum of 5 years of experience in customer service management or a related leadership role.
- Proven track record of developing and implementing customer service strategies.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Demonstrated ability to analyze data and implement process improvements.
- Experience working in an office-based environment.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong organizational and time management skills.
- Proficiency in customer service software and CRM systems.
- Commitment to delivering outstanding customer experiences.