The IT Analyst plays a crucial role in providing technical support and assistance to the IT department. This role involves helping end-users with technical issues, performing routine IT tasks, and contributing to the overall efficiency of the organization's technology infrastructure.

Key Responsibilities

Provide first-line technical support to end-users, addressing hardware and software issues.

Respond to user inquiries, troubleshoot problems, and escalate issues as needed.

Lead installation, configuration, and maintenance of computer hardware and software.

Perform routine updates and patches to ensure the security and functionality of systems.

Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.

Assist in the maintenance and troubleshooting of the organization's network