Company Description

Founded in 1998, MediaTech began as an importer of electronics accessories before expanding into home appliances in 2010. In 2016, MediaTech established MediaPro for Manufacturing as an industrial arm to support local market demands and sustain manufacturing growth. By 2020, the company transitioned into MediaTech Group to meet international standards and continues to develop new products, manufacturing 27 categories of small home appliances with plans to expand further. MediaTech Group is committed to becoming a leader in the MEA region and emphasizes its people as its most vital asset in achieving this vision.

Role Description

This is a full-time, on-site role for an After-Sales Manager located in Qesm 2nd 6 October. The After-Sales Manager will oversee and optimize after-sales operations to ensure customer satisfaction and loyalty. Responsibilities include managing customer service teams, resolving product or service issues, analyzing customer feedback, and implementing improvement strategies. The role will also involve collaborating with internal departments to align after-sales activities with company objectives and providing regular reports on performance metrics.

Qualifications

• Proven experience in After-Sales Management, Customer Support, or related roles
• Strong problem-solving and conflict resolution skills
• Leadership and team management abilities
• Excellent verbal and written communication skills
• Proficiency in data analysis and reporting tools
• Familiarity with after-sales processes and best practices
• Flexibility and ability to work on-site in Qesm 2nd 6 October
• Bachelor's degree in Business Administration, Operations Management, or related field
  

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