نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : 8000 to 12000 EGP Per Month, Commissions and Bonuses
المكان : Egypt

Job Details

Experience Needed:3 to 5 years

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:8000 to 12000 EGP Per Month, Commissions and Bonuses

Job Categories:

Job Description

Process and issue airline, train, and bus tickets for clients using global distribution systems (GDS).
Handle customer inquiries regarding ticket availability, pricing, and travel itineraries in a timely and professional manner.
Coordinate with airlines, travel partners, and internal teams to resolve booking issues and ensure smooth ticketing operations.
Verify travel documents and ensure compliance with relevant travel regulations and company policies.
Manage ticket changes, cancellations, and rebookings, providing accurate information on fees and policies.
Maintain up-to-date knowledge of airline schedules, fare rules, and promotional offers.
Assist clients with special requests such as seat selection, meal preferences, and additional services.
Prepare daily, weekly, and monthly reports on ticketing activities and sales performance.
Support the sales team by providing ticketing expertise and assisting with group bookings.
Deliver exceptional customer service, addressing client concerns and ensuring a positive travel experience.

3 to 5 years of experience in ticketing, reservations, or a related travel industry role.
Proficiency in using global distribution systems (GDS) such as Amadeus, Sabre, or Galileo.
Strong organizational skills and attention to detail.
Excellent verbal and written communication abilities.
Ability to work effectively in a fast-paced, office-based environment.
Demonstrated problem-solving skills and the ability to handle complex booking scenarios.
Customer-focused mindset with a commitment to delivering high-quality service.
Flexibility to work various shifts, including weekends and holidays if required.
Ability to multitask and prioritize workload efficiently.
Familiarity with travel regulations, visa requirements, and industry best practices.