telcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.

About the Role:

The Onboarding specialist will play a pivotal role in ensuring a smooth and successful integration for the new employees and acts as their primary point of contact. By providing exceptional onboarding experiences, this role will contribute to optimizing the turnover rate of new recruits within the first 0 to 3 months and fostering long-term employee engagement.

Responsibilities:

• Organize necessary logistics for welcoming new recruits
• Facilitate orientation days, presenting company culture, compensation systems, and internal regulations
• Update orientation presentations and materials in collaboration with the communication department
• Coordinate pre-employment medical examinations
• Facilitate integration into the team and company culture
• Track key metrics such as show rate and employee satisfaction and turnover rate
• Organize monthly meetings with new recruits
• Measure and address new recruit satisfaction
• Provide special attention to new recruits with special requests
• Implement and analyze satisfaction surveys
• Promote positive relationships between new and existing employees

Qualifications:

• Minimum of 1 year experience working as an Onboarding Specialist.
• Excellent command of the English language, with excellent verbal and written skills.
• Excellent communication skills, active listening skills and problem-solving skills.
• Time Management Skills.
• Ability to multi-task, organize, and prioritize work

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