نوع العمل : عمل كلى
الخبرة : 9-10 سنة
الراتب : not mentioned
المكان : Egypt
الخبرة : 9-10 سنة
الراتب : not mentioned
المكان : Egypt
Job Details
Experience Needed:7 to 10 years
Career Level:Experienced (Non-Manager)
Education Level:Not Specified
Salary:Confidential
Job Categories:
Skills And Tools:
Job Description
- Provide comprehensive technical support for hardware, software, and network issues to internal users across multiple locations.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment to ensure optimal performance.
- Troubleshoot and resolve complex technical problems, escalating issues to higher-level support or vendors as necessary.
- Monitor system performance and proactively identify potential issues to minimize downtime and disruptions.
- Manage user accounts, permissions, and access rights within various enterprise systems and applications.
- Support the implementation and maintenance of security protocols, including antivirus, firewalls, and data backup solutions.
- Document technical procedures, solutions, and user guides to enhance knowledge sharing and streamline future support.
- Collaborate with cross-functional teams to support IT needs for new projects, office expansions, and technology upgrades.
- Conduct regular system updates, patches, and preventive maintenance to ensure compliance and security.
- Train end-users on new technologies, software applications, and best practices to maximize productivity and minimize support requests.
Job Requirements
- Minimum of 7 years of experience in IT technical support or a related field.
- Proven expertise in troubleshooting hardware, software, and network issues in a fast-paced environment.
- Strong knowledge of Windows and Mac operating systems, as well as common office productivity software.
- Experience with Active Directory, user account management, and enterprise-level IT systems.
- Familiarity with network protocols, LAN/WAN configurations, and basic server administration.
- Ability to prioritize and manage multiple tasks efficiently under tight deadlines.
- Excellent communication and interpersonal skills for effective user support and training.
- Strong documentation skills and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Willingness to provide on-site support and occasional after-hours assistance as needed.