ompany Description

Option Travel is a leading company in Egypt, specializing in travel services, tour operations, transportation, and car rental solutions. With extensive experience, we have built a reputation for delivering professional and reliable services to both corporate and leisure clients. We pride ourselves on providing seamless and high-quality travel experiences tailored to our clients' needs. Our commitment to excellence has made us a trusted choice in the travel and transportation industry.

Role Description

Develop and implement the department’s strategic plans in alignment with company objectives.

Monitor operations to ensure compliance with quality and efficiency standards.

Lead, supervise, and allocate tasks to the team while monitoring employee performance.

Coordinate with other departments (Marketing, Sales, Operations) to ensure successful plan execution.

Monitor market trends and analyze competitors to keep travel packages updated according to customer needs.

Track and evaluate the performance of tourism programs, using data analysis to make informed strategic decisions.

Prepare departmental budgets and periodic financial reports, controlling costs to achieve financial targets.

Handle customer complaints and feedback, developing improvement plans to enhance service quality.

Design and manage outbound tourism programs.

Develop innovative and diverse travel programs tailored to various customer needs.

Oversee the execution of tourism services, ensuring compliance with agreed standards.

Follow up with customers before, during, and after trips to ensure maximum satisfaction.

Analyze market and competitor trends to create competitive and attractive offers.

Monitor service performance during trips and work on continuous improvement.

Resolve any customer issues or complaints during trips professionally and promptly.

Supervise and follow up on the collection of payments for tourism files.

Supervise and follow up on the completion of tourism files, including the issuance of related invoices.

Qualifications

Education: Bachelor’s degree, preferably in Tourism & Hospitality, Business Administration, or a related field.

Technical Skills:

Ability to prepare business plan reports.

Strong interpersonal skills and problem-solving abilities.

Experience: Minimum of 10 years in outbound tourism.

Special Abilities:

Proficiency in Microsoft Office.

Excellent communication skills in Arabic and English (additional languages are a plus).

Advanced knowledge of international travel destinations and travel requirements.

Proficiency in reservation systems and travel management software.

solid background in managing holiday packages, including accommodations, visa processing, an

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