Job Summary: Service Delivery Section Head will be responsible for core advisory and monitoring support in the provision of requirements delivery typically involving handling complicated projects or portfolios or overseeing provisioning or orders. 

Key Accountabilities:

Prepare detailed portfolio action plan, resourcing, risk assessments and contingency plans in order to identify key milestones for the delivery of portfolio objectives in all likely circumstances 

Dispatch milestones to subordinates to allocate accountabilities efficiently 

Participate in the development of project methodologies, policies, procedures and guidelines and ensure

implementation across entities for consistency and harmonization

Monitor progress of portfolio / program / projects activities and take actions as needed to ensure compliance with plan and preset requirements

Monitor administrative side of the portfolio/programs: filing, cost tracking, scope management and provide recommendations related to cost and time tolerance to ensure efficient realization

Approve risk register to ensure effective risk identification and risk mitigation plans

Measure KPI’s on a regular basis to ensure abidance by milestones and requirements

Act as a focal point of contact with top management on projects achievements and performance against plan and budget

Find new solutions when needed in cooperation with management to accelerate and enhance achievements of projects

Provide needed training and coaching to subordinates to ensure consistency and efficiency of operations leading to customer satisfaction

Is involved in strategic decisions with unit managers to ensure efficiency of operations at all times

Handle complicated issues raised by subordinates and provide support as needed to keep projects/programs on schedule and minimize risks

Monitor reports from subordinates and generate complex and comprehensive reports to document achievements and indicators analysis results and to support senior level decision making

Experience & Education

Education 

▪ At least Bachelor Degree in computer science, computer engineering or communications engineering (for technology functions) 

▪ Project management certification is a must particularly for the project management role

▪ Excellent knowledge about network elements, and protocols 

Experience: • 5-7 years of experience

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