Job Details

Experience Needed:0 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:13000 To 14000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

English CommunicationTyping SkillsProblem SolvingCustomer Service

Job Description

• Respond promptly and professionally to customer inquiries via online chat platforms in English.
• Resolve customer issues, complaints, and requests efficiently while maintaining a positive attitude.
• Provide accurate information regarding products, services, and promotions to customers.
• Document and track customer interactions and feedback in the CRM system.
• Collaborate with other departments to resolve complex customer issues and ensure customer satisfaction.
• Escalate unresolved or sensitive issues to the appropriate team or supervisor as necessary.
• Maintain up-to-date knowledge of company products, services, and policies.
• Meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Identify opportunities to upsell or cross-sell relevant products and services during customer interactions.
• Adhere to company standards, guidelines, and data privacy regulations in all communications.

Job Requirements

• Fluency in English at a minimum B2 level, with excellent written communication skills.
• Previous experience in a customer support or chat support role is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple chat conversations simultaneously in a fast-paced environment.
• Excellent interpersonal skills and a customer-centric mindset.
• Familiarity with CRM systems and online chat platforms.
• Ability to work flexible hours, including evenings, weekends, or holidays as required.
• Strong organizational and time management skills.
• Ability to remain calm and professional under pressure.
• Commitment to maintaining confidentiality and data security.

للتقديم الان