DescriptionJob Purpose / Objective Coordinate customers inquiries in a call center and support the team to make inbound as well as outbound call to customers.Key Responsibilities / AccountabilitiesMake inbound as well as outbound call to customers.Remain aware and knowledgeable of promotional programs, competitive products, and merchandising marketing practices.Attend product training sessions, and learn product details and key selling points of products and technologies.Receive customers complaint and raise it to concerned department.Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.Adhere to HMG policy and procedures.Support the supervisor in administrative tasks.Participates in person-centered care initiatives undertaken by HMG.Enriches customers experience with compassion, respect and dignity.Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities.RequirementsEducation/ Professional Qualification High School or Diploma holder; preferably having Bachelor’s Degree with English Language proficiency or Telephone Etiquette and Customer ServiceExperience One year of experience in the same field.

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