PURPOSE OF JOB

As a Recruitment Coordinator you will focus on facilitating the flow of candidates through the recruitment process. Your job begins when applicants first respond to a job opening and ends when the position is filled. You will work closely with a Recruitment Specialist to guide the best candidates through the interview and hiring process.

Key Responsibilities

• Screen, validate and interview candidates for potential hiring
• Schedule candidates for assessments and follow up as necessary
• Use Recruitment Tools to maintain a complete record of interviews and new hires
• Following up with candidates and updating Kallidus & other trackers where applicable
• Sending required follow up emails and text messages
• Supporting candidates with assessments & daily activities
• Build positive candidate experiences
• Overseeing and managing assessments phase
• Contact past applicants for new job opportunities
• Build positive candidate experience

CORE COMPETENCIES

Communication

• Promote a positive image for SYKES
• Create and maintain effective working relationships with all colleagues

Focus on customer

• Accurately identifies customer requirements, expectations, and needs

Results Orientation

• Demonstrates a strong sense of ownership and a commitment to achieving meaningful results

Confidentiality

• Deals with confidential information
Precise with the received information
• Keep hold of information

Interpersonal skills and Teamwork

• Solicits the input and involvement of others
• Develops rapport, trust and Confidentiality

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

• At least 3 months call centre experience is essential

Skills Required:

• Fluency in the English/German/French/Italian language (C1-C2)
• Very good command in the English language
• Team player
• Ability to prioritise and multitask on daily basis
• Ability to work under pressure and within a changing environment
• Excellent communication and customer service skills
• Negotiation Skills

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