نوع العمل : عمل جزئى
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Cairo , EG
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Cairo , EG
Job description
- Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
- Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
- Maintain a superior customer service experience including pre-empting issues and proactive servicing
- Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
- Maximize profitability from the priority base
- Actively identify new customers, grow affluent customers portfolio by introducing higher number of NTB new to bank affluent customers
- Up-sell and cross-sell other bank products and services to existing customers
- Minimize customer attrition
- Maintain customer contact
Job requirements
- Bachelor degree
- 1-2 years in retail banking, customer service
- GT who passes basic certificate
- Customer service workshops accreditation certificate
- Sales techniques
- Customer service etiquette
- Bancassurance accreditation
- Compliance & Legal
- Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
- Interpersonal skills
- Sales skills
- Written & oral communication