Job Purpose

Deliver high quality service to customers through providing banking service

Key Accountabilities

• Sales Achieve sales targets covering all required banking products as per branch business objectives.

• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.

• Products Explain products and services to customers in order to achieve sales

• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

• Complaints Resolve issues and complaints from customers; escalate issue when outside authority

• Customer requests Process requests from existing and new customers and provide them with excellent service

• Customer administration Sendreceive and file confirmations and ensure transfers are properly processed

• Customer records Createupdate and maintain relevant customer records ensuring that data is recorded appropriately

• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

Education

Bachelors Degree or Equivalent Certification/Experience

Experience

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AL AHLI BANK OF KUWAIT