ACCOUNTABILITIES
- Achieve sales targets covering all required banking products as per branch business objectives.
- Identify sales opportunities and utilize those to achieve customer efficiency.
- Explain products and services to customers in order to achieve sales.
- Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
- Resolve issues and complaints from customers; escalate issue when outside authority.
- Process requests from existing and new customers and provide them with excellent service from day one.
- Send, receive and file confirmations and ensure transfers are properly processed.
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately.
- Ensure all activities comply with corporate governance & regulatory/legal frameworks.
Education
- Bachelors degree in relevant discipline
- Knowledge of banking operations, compliance and risk issues.
Experience
- Minimum 2 years of banking experience.
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