Essential Skills & Competencies:

• Communication and presentation skills
• Sales skills
• Leadership skills
• Relationship building skills
• Digital services awareness
• Reporting and analytical skills
• Must have MS office skills
• Front liner is preferred

Main Responsibilities:

• Perform regular visits/calls to branches, to track and keep
  close monitoring of the digital acquisition and track KPIs in assigned
  region.
• Build strong relationship with branches staff in
  assigned region and provide full support for any inquiry related to
  digital banking.
• Ensure branches front-liners provide customers with full onboarding process (End-To-End)
• Ensure branches front-liners providing customers with the full knowledge and key features of Mobile & Internet banking.
• Ensure branches and contact center users are effectively trained and having the up-to-date user guide.
• Track of customers complaints/issues and oversee their prompt resolution.
• Helping in Increasing the percentage of registration and activation of the digital channels services.
• Engage in creating new acquisition and activation plans to acquire and onboard new digital customers.

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