As an Administrative Assistant you will be responsible for the independent delivery of profound administrative services in a local and a global context. Ensure service levels are delivered in line with the intended requirements.

This role reports directly into the Head of Medical Affairs.

Key Responsibilities:

 General administrative support: takes care of general administrative tasks and maintains the administrative processes also in case of absence of the line manager/team members.

 Interaction: Informs, advises, and supports the team and associates from outside the team on processes, guidelines and services that are specific to the department.

 Work processes in own area of responsibility: Supports optimization of current processes and/or introduction of new or modified processes.

 Handling of administrative projects tasks with clearly defined content and time limitations. Acts as a team member for administrative projects & manages the administrative part of special tasks.

 Supervisory tasks: Guarantees a smooth adjustment to the job of new employees in the own area of responsibility. Takes over supervising for colleagues in the administrative area (e.g. apprentices, new employees etc.).

 Plan and coordinate administrative procedures and systems and devise ways to streamline processes.

 Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

 Distribution of marketing samples (where applicable).

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements

Essential Requirements:

 2-5 years of experience providing administrative support in a multinational company.

 Bachelors degree or equivalent.

 Experience in providing administrative support to large teams.

 Excellent communication skills including a sound command of spoken and written English.

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