Job Description
• Follow the day-to-day operational tasks related to running solutions to ensure continuity of work by monitoring all city touch points & access nodes (active and passive) opening tickets to internal and external teams and acting on outages according to the operations manual and agreed processes.
• Add and configure the new touch points according to the new projects replacements & man over projects taking place.
• Follow up and escalate the opened tickets with different stakeholders and responsible teams internally and externally according to the agreed escalation matrix and processes.
• Gathering information analyzing and documenting all city daily incidents generating daily weekly and monthly reports.
• Resolve and/or assign different support tickets or incident tickets according to the defined process and operations manual.
• Work with cooperate & support different teams internally and with external stakeholders depending on smart city systems.
• Understand the components of running systems and suggest areas for improvement in internal processes along with possible solutions.
• Identify and notify risks to management and propose solutions and ideas to manage them.
• Support the direct supervisor with a daily briefing by preparing incident reports with evidence during shift hours.
• Strong adherent to dynamic changes and direct supervision of unregulated requests (events external top management visits urgent projects).
Job Requirements
• Bachelor s Degree / Computer Science or Engineering degree is preferred
• Networking and infrastructure background are a must.
• Good command of English
• Reporting skills.
Preferred Skills:
• Solid knowledge of networking dispatching field tickets and access network troubleshooting.
• High Analytical Skills for identifying solutions to complex problems.
• Fast Learner able to propose new ideas for continuous improvements.
• Flexibility regarding new topics and quick understanding of new market demands including technology and business topics.
• High motivation to take responsibility and provide insights for decision-makers.
• Capability to benchmark competitors and identify ideas for having competitive edge products.
• Strong interpersonal skills ability to communicate drive business lead changes and co-operation.
